FAQ

A home concierge service is a personalized, all-encompassing solution designed to manage and maintain various aspects of your home and lifestyle. It includes tasks such as home maintenance, organizing repairs, handling daily errands, and managing special occasions or seasonal changes. We provide you with peace of mind by overseeing every detail, ensuring that your home runs smoothly so you can focus on what truly matters.

We take the quality of our service providers seriously. All contractors go through a thorough screening process, including references and verification of certifications and insurance. We ensure that each contractor we work with is reliable, professional, and capable of delivering high-quality service. Our goal is to only partner with trusted and reputable professionals

Yes! While we offer structured packages, our goal with every home is to ensure that the essential, foundation-level maintenance tasks are completed consistently. These tasks include things like HVAC checks, plumbing maintenance, seasonal transitions, and general upkeep. Beyond these core services, we provide the option to customize your plan to suit your unique needs. Whether you need extra help with event planning, pet care, or specific home improvements, we can tailor a package to make your home truly reflect your lifestyle. Each home is unique, so we design your service plan accordingly, ensuring that all foundational maintenance is covered while offering personalized, added services on top.

We are a nationwide company, with our roots firmly planted in the Chicagoland area. As we continue to grow and expand, we’re rapidly launching franchises in neighboring states and cities to bring our services to even more homeowners across the country. Please reach out to us to confirm if we currently service your specific location or if we’re coming to a city near you soon.

Absolutely! Our Home Watch service is designed specifically for homeowners who are away. We’ll monitor your property, perform checks, and handle any tasks you require while you’re traveling or out of town, ensuring your home is maintained and secure in your absence.

Simply contact us to schedule a free consultation. During this consultation, we’ll assess your home’s needs and your lifestyle preferences to create a personalized home management plan. From there, we’ll begin organizing your services and scheduling necessary appointments.

We take the selection of our House Managers very seriously to ensure that every individual in our team upholds the highest standards of professionalism and trust. Our House Managers undergo a rigorous screening process that includes:

• Background Checks: Thorough criminal background checks to ensure safety and security.
• Experience Verification: A review of previous experience in home management, ensuring they have the skills to handle all tasks efficiently.
• References: We contact past employers and clients to confirm the quality of service and reliability.
• Training: All House Managers receive specialized training to ensure they are up-to-date on best practices in home care, customer service, and problem-solving. We strive to only work with individuals who meet our high standards, so you can trust that your home is in good hands.

We offer flexible membership plans that include foundational home maintenance, giving you the freedom to customize your service experience without being tied down to long-term commitments. This structure allows you to enjoy consistent, reliable service while maintaining the flexibility to request additional services as needed. If you choose a subscription plan, you can cancel or modify it at any time with just a 30-day notice. Our priority is your satisfaction, so we strive to accommodate your evolving needs without locking you into long-term commitments.

A Home Scan is a comprehensive inspection process in our service journey. During this scan, a professional technician will thoroughly assess every aspect of your home, from appliances to systems, and create a detailed inventory. We’ll identify the make and model of all your appliances, assess their condition, and establish maintenance timelines. Additionally, we’ll pinpoint any areas of potential risk or concern and develop a personalized management plan. This plan will include a list of tasks to address right away, ensuring that we prioritize what matters most and get started on improving your home immediately.

We offer a convenient, hassle-free payment process. Subscription fees are billed monthly or annually, depending on your plan. For one-time services, payment is processed upon completion of the work. We accept all major credit cards and also offer secure online payment options for ease and convenience.

While both Home Concierge services and property management focus on maintaining and overseeing properties, their scope and goals differ significantly:

• Home Concierge Services are personalized, tailored solutions designed to enhance your lifestyle and home experience. They include performing regular maintenance or repairs while also going beyond to include tasks like running errands, organizing home-related tasks, event planning, managing household staff, and even providing wellness services. Home Concierge services prioritize convenience, ensuring that your daily life runs smoothly with minimal effort on your part, no matter the specific need or request.
• Property Management, on the other hand, is typically more focused on the operational aspects of managing a rental property or investment. It involves overseeing tenants, ensuring compliance with regulations, handling rent collection, and managing leases. Property managers work primarily to maximize the financial performance and upkeep of the property, particularly for owners of rental properties or multi-unit buildings.